Fortune Tech A Proposed Law Aims to Make City Services as Easy as Ordering Takeout by Barb Darrow
If enacted, the bill would mean people "won't have to deal with the bureaucracy and red tape of government," argued Kallos, a Democratic councilman who represents Midtown East, the Upper East Side, East Harlem, and Roosevelt Island. "Government gets a lot wrong, and a lot of that comes from having to shove pieces of paper around," he said, explaining that automating all that paper pushing could eliminate or lessen the chances of error.
Kallos said it's all about making government services and public data more easily accessible to constituents. One example already in place: New York City's 311 phone line for reporting non-emergency situations. Under this new law, all new services would include an API that would let people submit requests directly to the city, without having to spend a ton of time on hold and without having to enter their information over and over again, as can often be the case now.