CBS News 2 New York

NEW YORK (CBSNewYork) – It’s a story we’ve been following for months.

New York City parents remain infuriated over their inability to track their kids on city school buses.

Now they say a backup plan using the bus’ GPS system is also experiencing issues.

For Bunny Rivera, waiting for her son’s school bus is the most stressful part of the day. 13-year-old Chazz Rivera is on the autism spectrum and Rivera says she was depending on a new phone app to alert her of his location, but it never came.

“No one knows where their child is, and it’s terrifying. My child is somewhere in the city he special needs and I have no idea where he is,” Rivera told CBS2’s Christina Fan.

Under the law, the DOE was required to install a GPS in every bus and have parents be able to track their child on their phone by the start of the school year. The DOE only fulfilled half of its obligations.

Councilmember Ben Kallos, who spearheaded the legislation, says it’s unacceptable.

NEW YORK (CBSNewYork) — Just one week into the new school year and hundreds of parents are complaining that a new GPS system that was supposed to keep track of all city school buses does not work.

On Thursday, CBS2’s Natalie Duddridge spoke to parents who said they were lied to.

Mother of two Lainie Gutterman meets her kids, 9-year-old Ian, who is autistic, and his sister, 6-year-old Greenly, who is non-verbal, at the bus stop. She said wondering where their school bus is every day is stressful.

“I was promised that there would be GPS, that I could see my children’s bus, where they were at all times, on my phone, which would be a great way to follow my kids,” Gutterman said.