New York CIty Council Member Ben Kallos

Strengthening New York Communities

At Charter, we strive to reflect the vibrant diversity of the communities we serve through every facet of our business. That starts with over 11,000 highly trained, diverse employees right here in New York, who help to deliver superior products and services to our three million customers throughout the state. 

We’re committed to growing this workforce. Across our footprint, we are planning to hire 20,000 employees by 2020, including thousands of veterans. And so far this year, we’ve hired over 1,200 new employees in the state of New York. 

We’re proud to offer our millions of customers the products and services that are most relevant to them. Charter has significantly expanded access to African-American focused and owned programming, as well as to Latino targeted English language programming. Additionally, our Spectrum Mi Latino Plan provides over 75 Spanish-language networks, the most Spanish-language HD channels, and Spectrum NY1 Noticias which provides news 24/7 throughout New York City. Spectrum’s telephone service includes unlimited calling to the US, Canada, Puerto Rico and Mexico across the entire footprint as well as to the Dominican Republic and Colombia for our customers in New York City. 

At Charter, we are committed to serving our customers directly. Our company opened its first bilingual call center in McAllen, Texas earlier this year. Previously, almost all of our Spanish language calls were outsourced, the majority to call centers located outside the U.S. Having these calls handled by highly trained bilingual Charter employees located in the communities we serve means we can provide superior service to our customers who choose to speak to us in Spanish. 

The Spectrum stores in New York City also reflect the diverse neighborhoods they are in so that we may best meet the needs of our customers who frequent them. For example, in Flushing many employees speak Asian languages, in Astoria we have Greek and Arabic speaking employees and all of the employees who will staff our new Washington Heights store are bilingual in Spanish and English. 

Additionally, we’re working to strengthen New York communities by ensuring more New Yorkers have access to the tools they need to compete in today’s increasingly digital economy and by helping bridge the digital divide

We are engaging with local leaders and community organizations around the state to help spread the word about Spectrum Internet Assist, our industry leading high-speed, low-cost broadband offering for eligible families and seniors. 

And we have enhanced our partnerships with community organizations, including Rev. Al Sharpton’s National Action Network, to open Spectrum Learning Labs throughout New York City so we can help more people gain the digital literacy skills they need to thrive in school and in the workplace. 

To complement these efforts, Charter recently launched the Spectrum Digital Education Grant program to support local non-profit organizations that increase digital education opportunities in their communities. 

Charter is proud to serve millions of New Yorkers. Investing in communities across the state makes us a better and stronger company for our customers. 

Learn more about the work we are doing in New York and across the country.
The following information is paid for by Charter Communications


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