All City Services Centralized Online in Proposal by Council Member KallosSubmitted by josh jamieson on Wed, 03/09/2016 - 5:29pm
New York, NY – The vast bureaucracy of New York City would be tamed by a new bill that would centralize New Yorkers’ interactions with government through a new mobile app and website personalized to each resident. The legislation authored by Council Member Ben Kallos would allow residents to apply for affordable housing, benefits and jobs, and business licenses, or pay parking tickets, taxes and fines as well as manage their city services all from one account on a mobile app or website.
“Government may be big but it should not feel that way. New Yorkers should have one account and one place online for them to apply for and manage all city services,” said Council Member Ben Kallos, a software developer. “Small businesses and residents shouldn’t need a laundry list of logins and passwords just to be a New Yorker.”
The legislation will require the Department of Information Technology and Telecommunications (DoITT) to establish a Single Sign-On (SSO) that allows users to find relevant government information and apply for city services across multiple agencies with only one username and password. The proposal seeks to authenticate residents using one account to access all services on the City's sites that usually require separate usernames and passwords. Once centralized, New Yorkers could log into a mobile app or personalized My.NYC.gov website to apply for or manage the city services they receive.
New York City services that currently require separate log in information include:
- Affordable Housing – Housing Connect
- Employment (Civil Service) – Civil Service Online Application System (OASys)
- Employment (Private Sector) – WorkForce1
- Benefits (30 including SNAP) – Access NYC (NYC.ID)
- Small Business (DCA/DOHMH) – Accela Citizen Access
- Emergency Notifications – Notify NYC
- Tax, Fine and Water Charge Payments – eServiceCenter (NYCServ)
Mirroring My.Seattle.gov that the City of Seattle adopted in 2011, following its implementation of Single Sign-On in 2009, users could create a verified online profile, complete with address and log in information on a City online account to seamlessly navigate across multiple websites without needing to log in and out when switching what you are looking for. Once the profiles are in place New Yorkers could expect increased efficiency in finding the information and services they are looking for.
Single Sign-on (SSO) technology has proven to streamline the online experience and has become an industry standard for internet users who, thanks to its ease of use, use it to navigate across multiple sites operated by one company, such as Google, which offers Single Sign On for YouTube, Gmail, Google Maps, Google Photos and Google Docs.